Frequently Asked Questions:
Welcome to our comprehensive FAQ guide. Whether you're dealing with minor dings, hail damage, or accident repairs, we've got the answers you need about our specialist services.
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What is Paintless Dent Repair (PDR) and how does it work?

Paintless Dent Repair (PDR) is an innovative technique that removes minor dents by gently massaging the metal from behind the panel or using specialised glue pulling methods from the front. This revolutionary approach preserves your vehicle's original factory paint finish completely intact. The beauty of PDR lies in its simplicity and effectiveness. No fillers, sanding, or repainting needed, making it faster, significantly more cost-effective, and environmentally friendly compared to traditional repair methods. Your car maintains its original value and finish. Assessment We carefully examine the dent's size, depth, and location to determine PDR suitability. Access Technicians gain access to the back of the panel or prepare the front surface. Repair Using specialised tools, we gently massage the metal back to its original shape. Inspection A thorough quality check ensures the repair meets our exacting standards. Contact Us Back to Top

Which types of dents and damage can PDR fix?

PDR is ideal for small to medium dents, door dings, hail damage, and minor creases where the paint remains intact and undamaged. The technique works brilliantly on damage caused by shopping trolleys, car park incidents, minor collisions, and weather events. Generally, we can repair dents ranging from the size of a business card up to a dinner plate, depending on the depth, location, and accessibility of the damaged area. The key factor is that your vehicle's paint must be unbroken and free from cracks or chips. Door Dings Shopping trolley impacts and car park knocks Hail Damage Multiple small dents from hailstones Minor Collisions Small impact dents with intact paint Body Creases Shallow creases and minor body damage Contact Us Back to Top

Can PDR fix dents with chipped or cracked paint?

Important Note Paint integrity is essential for PDR success. If the paint surface is compromised, alternative repair methods are required. Unfortunately, no. If the paint is cracked, chipped, or broken, Paintless Dent Repair cannot be used effectively. The PDR technique relies on the paint's flexibility and integrity to stretch back into place as the metal is reshaped. When paint damage is present, traditional panel beating and repainting are required to restore the finish properly and protect the underlying metal from corrosion. We'll assess your damage and recommend the most appropriate repair method. Contact Us Back to Top

How long does a typical PDR repair take?

Hour for Minor Dents Most single door dings and small dents can be repaired in under an hour, often whilst you wait. Hours for Multiple Dents Several dents or slightly larger repairs typically completed within a few hours. Day for Hail Damage Extensive hail damage repairs may take a full day but remain faster than conventional methods. The speed of PDR is one of its greatest advantages. Most minor dents can be repaired in under an hour, meaning minimal disruption to your day. You can often wait whilst we complete the work, getting back on the road quickly. Larger hail damage repairs involving multiple dents may take a full day to complete thoroughly. However, even these extensive repairs are still much faster than conventional body shop repairs, which often require several days or even weeks for paint drying and curing. Contact Us Back to Top

What is panel beating and when is it necessary?

Panel beating is the traditional method of automotive body repair that involves reshaping damaged metal panels using specialised hammers, dollies, fillers, sanding equipment, and professional repainting techniques. It's a skilled craft requiring years of experience and training. This comprehensive repair method is necessary for severe dents, deep creases, rust damage, cracked or chipped paint, or structural damage that PDR simply cannot fix. Panel beating fully restores your vehicle's structural integrity and appearance when damage is beyond minor cosmetic issues. Severe Dents & Creases Deep damage that has stretched or torn the metal beyond PDR capability. Paint Damage Any situation where paint is cracked, chipped, or the clear coat is compromised. Rust & Corrosion Areas where rust has developed require metal treatment and protection. Structural Issues Damage affecting the vehicle's frame or structural components needs comprehensive repair. Contact Us Back to Top

How do I know if my dent is suitable for PDR or needs panel beating?

PDR is Ideal When: Paint surface is completely undamaged with no cracks or chips Dents are shallow to medium depth without sharp creases Damage is on flat or gently curved panels The affected area is accessible from behind the panel Metal hasn't been stretched beyond its elastic limit Panel Beating Required When: Paint is cracked, chipped, or the clear coat is damaged Dents are extremely deep with sharp creases or folds Damage is on panel edges, seams, or body lines Rust or corrosion is present in the damaged area Previous repairs have used filler or paint Our experienced technicians will assess your specific damage and recommend the most cost-effective and appropriate repair method. We always prioritise PDR when possible due to its speed, cost savings, and preservation of original paint, but we'll be honest about when traditional panel beating is the better solution. Contact Us Back to Top

Do you offer windscreen replacement and electric window repair?

Windscreen Replacement We provide professional windscreen replacement services using quality glass that meets or exceeds Australian safety standards. Our technicians ensure proper sealing and calibration of advanced driver assistance systems. Electric Window Repair Electric window repairs, including motor replacements, regulator fixes, and switch repairs, are all available to restore full function. We diagnose issues quickly and source quality replacement parts. Both services can often be completed on the same day, and we work with most insurance providers to streamline your claim process. Our mobile service can come to you for many windscreen replacements, providing maximum convenience. Contact Us Back to Top

Can you repair hail damage on my vehicle?

Absolutely. We're Hail Damage Specialists PDR is highly effective for hail damage, capable of removing multiple small dents without any repainting required. Hail damage is actually one of the most common and ideal applications for paintless dent repair techniques, as hailstones typically create numerous shallow dents with intact paint. We assess hail damage on-site and provide fast, convenient repairs that restore your vehicle to its pre-storm condition. Our technicians are experienced in efficiently working through multiple dents systematically, ensuring every dimple is addressed and your car looks as good as new. Free Assessment We inspect all hail damage and photograph for insurance documentation. Insurance Liaison We assist with your insurance claim process and provide detailed quotes. Efficient Repair Our systematic approach addresses every dent, typically within one day. Quality Guarantee Your vehicle is restored to pre-hail condition with original paint intact. Contact Us Back to Top

What about accident damage and bumper bar repairs?

We repair accident damage ranging from minor dents and scrapes to more substantial bumper bar repairs and panel damage. Our comprehensive service means you have one trusted workshop handling all your repair needs, regardless of the damage severity. Depending on the damage severity and location, we use either PDR techniques for minor cosmetic damage or traditional panel beating methods for more significant structural repairs. Bumper bars can often be repaired rather than replaced, saving you considerable money whilst maintaining quality. Common Accident Repairs: Bumper bar cracks, scratches, and dents Quarter panel and door damage Bonnet and boot lid repairs Side mirror and trim replacement Headlight and taillight housing repairs Contact Us Back to Top

Will the repaired area be noticeable after PDR or panel beating?

Panel Beating Results Panel beating repairs are professionally finished using factory-matched paint colours and modern spray techniques to match the factory finish perfectly. When done by skilled technicians like ours, repairs are virtually undetectable to the untrained eye, seamlessly blending with surrounding panels. PDR Results Paintless Dent Repair leaves absolutely no evidence of dents, preserving the original factory paint finish completely. Because no repainting occurs, there's no colour matching required and no risk of paint texture differences. Your vehicle retains its original value and warranty coverage. We take immense pride in our workmanship and use quality materials throughout every repair. Our goal is always to restore your vehicle to its pre-damage condition, maintaining both its appearance and resale value. We guarantee our work and won't consider a job complete until you're completely satisfied. Contact Us Back to Top

How much does paintless dent repair cost compared to traditional repairs?

Average PDR Cost Compared to traditional repairs Cost Savings Typical savings with PDR over panel beating Original Paint Factory finish preserved with PDR PDR typically costs between one-quarter to one-third of traditional panel beating and repainting costs, representing substantial savings. This significant price difference reflects the reduced labour time, no materials costs for paint and fillers, and the streamlined repair process. For example, a door ding that might cost £300-400 with traditional methods could be repaired with PDR for £80-120. The savings become even more dramatic with multiple dents or hail damage, where PDR can save thousands of pounds. Pricing Factors: Size and depth of dents Number of dents to repair Panel location and accessibility Vehicle make and model Exact pricing depends on dent size, location, and complexity. We provide transparent quotes after assessment, with no hidden fees or surprises. Most minor repairs are surprisingly affordable, making professional repair accessible to everyone. Contact Us Back to Top

Does insurance cover paintless dent repair and other panel beating services?

Paintless dent repair is often covered if you have comprehensive or collision insurance and the damage resulted from a covered incident such as hail, vandalism, or an accident. Most insurance companies actually prefer PDR because it's more cost-effective whilst maintaining quality. We work with all major insurance providers and can assist with your insurance claims to ensure smooth repair processing. Our detailed documentation, including photographs and itemised quotes, helps expedite your claim approval. We'll communicate directly with your insurer if required. Contact Your Insurer Report the damage and obtain a claim number for the incident. Get Our Assessment We provide detailed quotes and photographic evidence for your claim. Claim Approval We liaise with your insurer to expedite the approval process. Repair Completion Work begins once approved, with direct invoicing to your insurer if preferred. Tip: Some minor repairs may cost less than your excess, making private payment more economical whilst avoiding insurance claims that could affect your premiums. Contact Us Back to Top

Can you perform repairs at my location or do I need to visit your workshop?

Mobile PDR Services We offer convenient mobile PDR services and can repair your vehicle at your home, workplace, or any location that suits you, weather permitting. Our fully equipped mobile units carry all necessary tools and equipment to perform quality repairs on-site. This service is perfect for busy professionals, multiple vehicle fleets, or anyone who values convenience. We'll work around your schedule, often completing repairs whilst you're at work or attending to other matters. Workshop Repairs Windscreen replacements, major panel beating repairs, and some complex PDR work requiring specialised equipment may need to be performed at our fully equipped workshop for the best possible results. Our workshop features climate-controlled spray booths, professional lighting, and all the advanced equipment necessary for comprehensive repairs. You're welcome to visit and see the quality of our facilities and meet our experienced team. During your initial enquiry, we'll discuss the best location option for your specific repair. Many customers appreciate the flexibility of choosing between mobile convenience and workshop precision depending on the damage type and their schedule. Contact Us Back to Top

How do I book a repair or get a quote?

Send Photos Text or email us clear photos of your damage from multiple angles in good lighting. Receive Quote We'll assess the damage and provide a detailed, transparent quote within hours. Schedule Repair We'll arrange a repair time that fits your schedule, at your location or our workshop. Quick Completion Most minor repairs completed within hours, getting you back on the road fast. Getting started is incredibly simple. Simply send us photos of your dents or damage via text message, WhatsApp, email, or through our website contact form for a quick professional assessment. Clear photos from multiple angles in good natural light help us provide the most accurate quotes. We'll provide a detailed quote promptly and arrange a repair time that fits seamlessly into your schedule. For minor repairs, we often complete the work within hours of your booking, minimising any disruption to your daily routine. Emergency and same-day appointments are frequently available. "Professional service from start to finish. Sent photos in the morning, had a quote within the hour, and my car was repaired by lunchtime. Couldn't even tell where the dent was. Highly recommend!" — Sarah M., verified customer Contact Us Back to Top